Privacy Policy

Introduction

ReplyBob ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review management service. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Business Information: Business name, address, and contact details
• Google Account Data: When you connect your Google Business Profile, we access your reviews, business information, and the ability to post responses on your behalf
• Payment Information: Billing details processed securely through our payment providers
• Usage Data: Information about how you interact with our service

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate AI-powered review responses on your behalf
• Create social media content from your reviews
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Google API Data Usage

ReplyBob's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• We only access data that you explicitly authorize
• We use Google data solely to provide and improve our review management services
• We do not sell, rent, or share your Google data with third parties for their marketing purposes
• We do not use your Google data for advertising purposes
• You can revoke our access to your Google data at any time through your Google Account settings

Data Storage & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption at rest and in transit. We regularly review and update our security practices to ensure the safety of your information.

User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent at any time where we rely on consent

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@replybob.com